Returns Overview
We strive to ensure your Noltria appliances meet the highest standards of technical excellence. If your purchase doesn't align with your requirements, our return process is designed for clarity and efficiency.
Eligibility Window
All returns must be initiated within 30 days from the date of delivery. This window ensures that any technical discrepancies or logistical issues are addressed promptly.
Product condition
To qualify for a refund, appliances must be returned in their original, unopened packaging, unused, and including all documentation, accessories, and components provided at sale.
Returns Process
How to Initiate a Product Return
01
Contact Our Support Team
Start by emailing our customer service team at hello@noltria.shop with your order number and the reason for the return. We'll review your request within 24-48 hours.
02
Receive Your Return Label
Once approved, we will send you a pre-paid shipping label and detailed packing instructions. Please ensure the product is in its original packaging and includes all accessories.
03
Verification and Refund
After receiving and inspecting the returned item, we will process your refund to the original payment method. Most refunds are completed within 5-10 business days.
Refund Process & Timelines
1. Inspection
Once we receive your returned appliance, our technical team will inspect the item within 2 business days to ensure it meets our return criteria.
2. Approval
Following a successful inspection, we will notify you via email regarding the approval or rejection of your refund. Approved refunds are initiated immediately.
3. Processing
Refunds are processed back to your original payment method. Depending on your bank or card issuer, funds typically appear in your account within 5-10 business days.
Please note that shipping costs are non-refundable unless the item received was defective or incorrect. If you have not received your refund after 14 days, please contact our support team at hello@noltria.shop.
Get in Touch
Have questions about our premium appliances? Our technical specialists are here to provide expert guidance and support for your modern home needs.
Visit Our Showroom
124 Canary Wharf, London
United Kingdom, E14 5AB
Customer Support
hello@noltria.shop
+44 20 7946 0000
Operating Hours
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 4:00 PM